To provide low-cost internet, ISPs deliver the internet in a shared package. While each consumer can expect a certain amount of bandwidth to be available to them, the sudden surge in usage means these expected allocations are not enough. With a fixed monthly fee for unlimited internet, demand for consumption has gone up abnormally, says Binay Bohara of Vianet.
Some of the smaller ISPs are poorly-equipped with limited technology and infrastructure to handle the growth in volume, and unable to handle the spike in demand. ISPs lack the means to check bandwidth entering a consumer’s router, making it difficult to fix issues.
Consumers are also generally unaware about internet speed and what affects it. Says telecommunications expert Anandaraj Khanal: “Since the internet package is shared, customers do not get the given amount of bandwidth on each and every device.”
Some 80% of consumer complaints since the lockdown concern slow speed